After-sales service commitment
The company is a national key special automobile manufacturer with independent R & D capabilities. Through the unremitting efforts of all employees of the company over the years, a complete industrial chain of design, manufacturing, sales, quality inspection and after-sales service has been formed. After-sales service is our company's pre-sales,
An important pillar in the sale and after-sales process. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been comprehensively improved.
1. The service system is an important part of the quality management system. Our company has passed the ISO9001-2000 quality management system certification (registration number 05706Q10355ROM).
2. Service guarantee: The company's service is to strictly implement the company's process documents and quality manuals, and to guarantee the combination of market and user requirements.
Third, the purpose of service: professional create value, integrity creates the future!
Service agencies: The after-sales service department under the leadership of the sales company is responsible for the company's after-sales service and management of the service work of various overseas agencies. _________________________________________________________
In the case of the user strictly following the instruction manual and normal operation, within one year from the date of purchase of the car (subject to the vehicle's factory registration card), the driving mileage does not exceed 25,000 kilometers. The product is caused by design, manufacturing, and assembly reasons. The damaged parts are submitted to our company's after-sales service department within three working days after being identified by the relevant auto service station and the supervision department, and the after-sales service will be implemented after the after-sales service department confirms.
The specific services are as follows:
1. The quality of the product during the warranty period is mainly repaired, and the repair fee is free (excluding wearing parts and electrical parts).
2. Lifetime warranty. For products that exceed the warranty period, only relevant costs will be charged for replacement parts.
3. Free operator training:
现场 On-site guidance by senior engineers arranged by our factory to learn theory and practical operation;
⑵ Grasp the basic theory, performance and functions of special vehicles;
(3) Skilled operation according to procedures;
⑷ Can perform normal daily maintenance and eliminate general technical faults.